Your membership requires you to pre book classes. If you are unable to attend such bookings you must cancel as soon as possible. If your booking was not included in your membership and paid for, you will be required to contact the centre to cancel and arrange either a refund or change of session.
If you cancel within 4 hours of the start time for the booked class or activity or fail to attend, you may be subject to a penalty charge of £4.00 where we are unable to fill your place. Where we need to change or cancel a class we will aim to notify you within the same period.
We cannot guarantee availability should you arrive for a scheduled class without pre booking.
The centre will be closed on Bank Holidays and between Christmas and New Year.
Paying for your Membership
Membership is for a 3 month minimum term.
You are able to choose how you pay for your membership with us. A monthly PayPal subscription can be set up with your PayPal account. The payment will come out of your bank monthly. Alternatively, you can pay for 12 months in advance.
Members choosing to pay by monthly subscription will pay the first month up front. The payment will be taken from your PayPal account as the first PayPal Subscription payment.
If a payment fails for any reason, PayPal adds that amount to the profile’s outstanding balance. This may result in membership being suspended until such a time that overdue payment is received
A member’s PayPal account must include an active credit card.
Freezing Your Membership
As a benefit to membership, we offer the opportunity to temporarily suspend or ‘freeze’ your membership in the event of prolonged absence such as serious illness or injury. This benefit is for full calendar months only and available for a minimum of 1 calendar month up to a maximum of 6 calendar months. It carries a fee of £5.00 per member per month.
Freezes can only commence after the first subscription payment has been taken. For GP referrals we are unable to freeze the initial 3 month subscription period. To activate this benefit, please contact firstname.lastname@example.org
At the end of the ‘frozen period’ your monthly subscription payment will revert to the appropriate fee automatically, the signed agreement being your advance notice of the change.
Change of Details
Should your personal details change, please notify us immediately. The details we hold for you will be used to communicate electronically or by letter with you. You can notify us by emailing email@example.com or in centre.
Prices may be reviewed at any point during your membership and we undertake to provide at least 3 working days notice of any price change either by email where this exists, or by post.
Cancelling your Subscription Membership
We recognise that many people’s circumstances change. In such an event, should you wish to cancel your subscription membership we ask that you notify, in writing, the centre or email firstname.lastname@example.org after the inital 3 month subscription period giving one months notice. Please ensure you also notify PayPal. This needs to be done before your next subscription payment in order to be effective for the following month. Where notification is not received, we reserve the right to collect any monies outstanding for the previous month in the event of this agreement not being upheld. If you wish to re-start your membership with us you will be required to pay the first month up front.
Money Back Guarantee
A 14 day money back guarantee is offered to all new members. All monies paid in respect of the membership will be refunded in full should you for any reason wish to terminate this agreement within 14 days of joining. We reserve the right to retain any administration fee.
- No refund of membership subscription fees will be made if an activity is withdrawn from the centres programme.
- Refund requests will be honoured where less than 14 days’ notice is given for medical reasons with supporting medical evidence. If less than 14 days’ notice is given then discretion may be applied with the value credited to the account for future participation.
- No part session refunds/credits are available.
- A credit note will be given on any payment up to the value of £10.00. A refund or credit note will be given on any payment over £10.00.
- A 14 day money back guarantee is offered to all new members.