Before attending classes and sessions please complete the PARQ medical questionnaire that will be sent to you via email.
Sessions shall not be extended due to the lateness of the client. Any client who has not arrived within ten minutes of the start time for a class and fifteen minutes within the start time for private sessions shall be deemed to have cancelled their session and will be charged in full for that session.
All passes paid for must be used before the expiry date and may not be extended beyond their expiry date. Unless in the event of any extenuating circumstances that may prevent the completion of the sessions, the member may take an extended period of time informing Lutterworth Pilates & Therapy Centre of the length of time. A doctor’s note may be required.
Cancellations must be made 24 hours in advance of a scheduled session. Sessions cancelled less than twenty four hours in advance will be charged in full. All cancellations are accepted by phone or email only on 07827911146. Phone messages are time recorded.
Sessions can be booked in advance in person, by email, through our website or by calling the above telephone number.
All sessions are paid for in advance.
In the unfortunate event of a class having to be cancelled all pre paid bookings will be transferred. Any passes due to expire that are effected by the cancellation will be extended.
Lutterworth Pilates & Therapy Centre is not responsible for any damage or loss to personal property brought onto the premises.
Lutterworth Pilates & Therapy Centre shall not be liable for personal injury, while on the buildings premises unless it can be proven that it relates to the wilful act, neglect or default of Lutterworth Pilates & Therapy Centre.
It is the responsibility of each customer
To ensure that you are capable of doing the selected class and you do so at your own risk.
To be considerate of others at all times.
To ensure the appropriate footwear is worn at all times.
No client is allowed to join a supervised session unless they have been screened first and gone through the necessary procedure in joining in the supervised session. There is no refund on courses or missed sessions. Any sessions that are missed cannot be carried over to the next month, however clients can attend an extra session within the current month, subject to availability.